Refund policy
At TradeX, we value every customer and aim to provide a smooth shopping experience. Please read our policy carefully before placing your order. 🛍️
📦 Order Processing
All orders are carefully processed and prepared before shipment. Once an order has been confirmed and dispatched, cancellations or modifications may not be possible.
↩️ Returns
We accept returns only in the following situations:
✅ Damaged item received
✅ Wrong product delivered
✅ Defective product
To request a return, customers must contact us within 48 hours of delivery and provide:
📸 Clear photos/videos of the issue
📦 Packaging images
🧾 Order number
Returned items must remain unused and in original condition.
❌ Non-Returnable Situations
We may not be able to process returns or refunds for:
• Change of mind
• Incorrect size/color selected by customer
• Minor color or measurement differences
• Delivery delays caused by courier/customs
• Orders marked as delivered
• Opened, used, or damaged items after delivery
• Sale or promotional items
💳 Refunds
If your refund request is approved after review, the refund will be processed to your original payment method within 5–10 business days. ⏳
Please note:
🚚 Shipping fees are non-refundable
💰 Transaction/handling charges may not be refunded
📩 Order Issues & Support
If you receive a damaged or incorrect item, please contact our support team immediately.
Our team will review your request and provide the best possible solution. 🤝
🚚 Shipping Responsibility
Customers are responsible for entering the correct shipping details at checkout. TradeX is not responsible for failed deliveries caused by incorrect addresses or unavailable recipients.
🔒 Fraud Protection
To maintain a safe shopping environment, TradeX reserves the right to refuse refund or return requests that appear fraudulent, abusive, or inconsistent with our policy guidelines.
✨ By placing an order with TradeX, you agree to the terms outlined in this Refund & Return Policy.